We value your comments and points of view
ARC Adoption North East believes that everyone has the right to be treated with respect and to receive an excellent service from the agency. We also recognise the important contribution that individuals can make to the continued development of our services and therefore encourage feedback on all aspects of the work we do. Our Comments, Compliments and Complaints Policy and procedure provides the opportunity for individuals to comment on the service provided or to make representation or complain about the service they have been receiving.
We feel it is very important to listen to individuals and we recognise the important contribution individuals can make to the development of better services.
FOR OUR DEVELOPMENT
The use of our compliments and complaints procedure can contribute to informing our development and improving our services.
A complaint or comment can be made by anyone about any aspect of service you may not be happy about.
Similarly you may wish to compliment or comment on the positive aspects of our service.
Whether it is a complaint or a compliment you can be sure it will be acknowledged in writing in line with our Company Policy & Procedures.
Full information about our “Complaints and Representations Policy & Procedure” is available from our ARC Adoption North East office, or your Adoption Social Worker