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ARC Adoption North East
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  1. About us
  2. Reports and policy
  3. Comments, compliments, and complaints policy

Comments, compliments and complaints policy

At ARC Adoption North East we value your comments and points of view, and welcome your feedback.

ARC Adoption North East believes that everyone has the right to be treated with respect and receive an outstanding service from the agency. We also recognise the important contribution that individuals can make to the continued development of our services and therefore encourage feedback on all aspects of our work.

You can submit your feedback by calling ARC Adoption North East on 0191 516 6466 or emailing [email protected]

Our Comments, Compliments and Complaints Policy and Procedure provides the opportunity for individuals to comment on the service provided or to make representation or complain about the service they have received.

For our development
The use of our compliments and complaints procedure can contribute to informing our development and improving our services.

Compliments
Similarly you may wish to compliment or comment on the positive aspects of our service.

Complaints
Anyone who accesses any of ARC Adoption’s services can make a complaint or comment about any aspect of service that they are not satisfied with.

Action
Whether it is a complaint or a compliment you will receive an acknowledgement in writing in line with ARC Adoption North East’s Company Policy and Procedures.

Full information about ARC Adoption North East’s Complaints and Representations Policy and Procedure is available by calling ARC Adoption North East on 0191 516 6466 or emailing [email protected]

If you would like to contact us to enquire about adoption, please call 0191 516 6466 or click the button below to submit an enquiry and a member of the ARC Adoption team will contact you as soon as possible. 

Adoption enquiry

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Latest

  • Specialist support for adopting siblings

    Specialist support for adopting siblings

    For anyone considering adopting brothers and sisters, the support available from your adoption agency will be important. Here we talk about the types of support that we are proud to provide to our families at ARC Adoption.

  • Managing Transitions Workshop - Monday 22nd August 2022

    Managing Transitions Workshop - Monday 22nd August 2022

    ARC Adoption North East would like to invite their families to Managing Transitions virtual workshop.

  • Sibling Adoption Information Event - Saturday 3rd September 2022

    Sibling Adoption Information Event - Saturday 3rd September 2022

    ARC Adoption is hosting a special online information event for people to find out more about adopting brothers and sisters, and the ongoing support available.

  • Benefits of Adopting Siblings - Better off Together

    Benefits of Adopting Siblings - Better off Together

    To mark the launch of a new campaign to find families for brothers and sisters alongside our partners Adopt Coast to Coast, we’ve put together our list of reasons why adopting siblings at the same time, is something prospective adopters should seriously consider.

Most read

  • How adoption works

    How adoption works

    Adoption is a way of providing new families for children who cannot be looked after by their birth parents and need to belong to a new family.

  • How long does the UK adoption process take?

  • Matching panel

    Matching panel

    Once the family finding process is complete the match will need to be agreed formally by the adoption panel for the child’s agency. If approval is recommended by the adoption panel for the match, the child’s adoption agency decision maker then makes the final decision.

  • Fostering for adoption

    Fostering for adoption

    At ARC Adoption North East are committed to exploring different routes to adoption. ARC Adoption offers an early permanence route, often referred to as fostering for adoption or foster to adopt. Fostering for adoption means that young children, usually babies, are placed at a young age with approved potential adopters who would also be approved temporary foster carers whilst the family court decides on the child’s future.

  • Initial visit

    Initial visit

    Following your initial enquiry, if you would like to progress with the adoption process a member of ARC Adoption North East’s team will visit you in your home. The initial visit will be very informal and take place at a date and time that is convenient for you and will last about two hours. It’s an opportunity to have your questions answered in more detail and help the team get to know you better.

  • Checks and references

    Checks and references

    Stage one of the adoption process begins after you have received some general information, an initial visit at your home and ARC Adoption North East are in receipt of your ‘registration of interest’ from you.

  • Contact us

    Contact us

    At ARC Adoption North East we value your opinion. All compliments, comments and complaints are accepted and considered with the greatest respect. Your feedback is welcomed to help develop ARC Adoption North East’s services.

  • Finding the right child for you

    Finding the right child for you

    Once you become an approved adopter, it’s time to start looking for the right child or children that will join your family.

  • Adoption statistics and facts

    Here are just a few statistics relating to adoption in the North East of England and the UK as a whole, as well as some facts about who can adopt.

  • Intercountry adoption

    Intercountry adoption

    ARC Adoption North East is registered with Ofsted to provide inter-country adoption services

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ARC Adoption North East's office hours:

Monday to Thursday 09:00 until 17:00, and Friday 09:00 until 16:30.

You can also contact us anytime at [email protected]