Comments, compliments and complaints policy

At ARC Adoption North East we value your comments and points of view, and welcome your feedback.

ARC Adoption North East believes that everyone has the right to be treated with respect and receive an outstanding service from the agency. We also recognise the important contribution that individuals can make to the continued development of our services and therefore encourage feedback on all aspects of our work.

You can submit your feedback by calling ARC Adoption North East on 0191 516 6466 or emailing [email protected]

Our Comments, Compliments and Complaints Policy and Procedure provides the opportunity for individuals to comment on the service provided or to make representation or complain about the service they have received.

For our development
The use of our compliments and complaints procedure can contribute to informing our development and improving our services.

Compliments
Similarly you may wish to compliment or comment on the positive aspects of our service.

Complaints
Anyone who accesses any of ARC Adoption’s services can make a complaint or comment about any aspect of service that they are not satisfied with.

Action
Whether it is a complaint or a compliment you will receive an acknowledgement in writing in line with ARC Adoption North East’s Company Policy and Procedures.

Full information about ARC Adoption North East’s Complaints and Representations Policy and Procedure is available by calling ARC Adoption North East on 0191 516 6466 or emailing [email protected]

If you would like to contact us to enquire about adoption, please call 0191 516 6466 or click the button below to submit an enquiry and a member of the ARC Adoption team will contact you as soon as possible.

Adoption enquiry

Latest

Virtual Coffee Morning Wednesday 24th March 2021

ARC Adoption families are invited to join the team for a virtual coffee morning.
Information Event About Adoption Thursday 1st April 2021

The team at ARC Adoption North East would like to invite you to an online information event to find out more about the adoption process and the outstanding support available to you at ARC Adoption North East.
Adoption, Fostering & Tea: The New Family Social Podcast

UK’s LGBT+ adoption and fostering charity, New Family Social's podcast dedicated to Adoption. Adoption, Fostering & Tea.
Honour's list award for ARC Adoption's director Terry Fitzpatrick

Honour's list award for ARC Adoption's director Terry Fitzpatrick

How adoption works

Adoption is a way of providing new families for children who cannot be looked after by their birth parents and need to belong to a new family.
Training

As part of the support that you will receive throughout the entire adoption process and beyond, at ARC Adoption North East you will benefit from various training.
Fostering for adoption

At ARC Adoption North East are committed to exploring different routes to adoption. ARC Adoption offers an early permanence route, often referred to as fostering for adoption or foster to adopt. Fostering for adoption means that young children, usually babies, are placed at a young age with approved potential adopters who would also be approved temporary foster carers whilst the family court decides on the child’s future.
Reports and policy

The team at ARC Adoption are very proud to be rated as Outstanding in all areas by Ofsted.
Values and mission

ARC Adoption North East in an outstanding adoption agency based in the North East of England. The ARC Adoption team is made up of multi-disciplined, experienced professionals who deliver a range of high-quality outstanding adoption services and adoption support. ARC Adoption North East believes that every child deserves the right to grow up in a nurturing and loving family who will support them through childhood and prepare them for adult life.
Adoption statistics and facts

In the North East of England, children waiting to be adopted outnumbers adopters 3:1. Could you adopt a child? If you have questions about adoption, or would like more information about the adoption process and the outstanding support available at ARC Adoption North East, email [email protected] or call 01915166466.
Contact us

At ARC Adoption North East we value your opinion. All compliments, comments and complaints are accepted and considered with the greatest respect. Your feedback is welcomed to help develop ARC Adoption North East’s services.
Bonding through play

ARC Adoption North East likes to give adopters an insight into the principles of Theraplay® and how it can be used to build safe and secure attachments through having fun. Theraplay® is modelled on secure interactions between parents and children.
Initial visit

Following your initial enquiry, if you would like to progress with the adoption process a member of ARC Adoption North East’s team will visit you in your home. The initial visit will be very informal and take place at a date and time that is convenient for you and will last about two hours. It’s an opportunity to have your questions answered in more detail and help the team get to know you better.
Digital life story

ARC Adoption North East has the responsibility to provide each child with a life story book. This is carried out by members of the team qualified to diploma level in therapeutic life story work for looked after children. ARC Adoption North East’s passionate and innovative approach has led to the development of a digital life story package, ARCBOX.