Comments, compliments and complaints policy

At ARC Adoption North East we value your comments and points of view, and welcome your feedback.

ARC Adoption North East believes that everyone has the right to be treated with respect and receive an outstanding service from the agency. We also recognise the important contribution that individuals can make to the continued development of our services and therefore encourage feedback on all aspects of our work.

You can submit your feedback by calling ARC Adoption North East on 0191 516 6466 or emailing [email protected]

Our Comments, Compliments and Complaints Policy and Procedure provides the opportunity for individuals to comment on the service provided or to make representation or complain about the service they have received.

For our development
The use of our compliments and complaints procedure can contribute to informing our development and improving our services.

Compliments
Similarly you may wish to compliment or comment on the positive aspects of our service.

Complaints
Anyone who accesses any of ARC Adoption’s services can make a complaint or comment about any aspect of service that they are not satisfied with.

Action
Whether it is a complaint or a compliment you will receive an acknowledgement in writing in line with ARC Adoption North East’s Company Policy and Procedures.

Full information about ARC Adoption North East’s Complaints and Representations Policy and Procedure is available by calling ARC Adoption North East on 0191 516 6466 or emailing [email protected]

If you would like to contact us to enquire about adoption, please call 0191 516 6466 or click the button below to submit an enquiry and a member of the ARC Adoption team will contact you as soon as possible. 

Adoption enquiry