Comments, compliments and complaints policy

At ARC Adoption North East we value your comments and points of view, and welcome your feedback.

ARC Adoption North East believes that everyone has the right to be treated with respect and receive an outstanding service from the agency. We also recognise the important contribution that individuals can make to the continued development of our services and therefore encourage feedback on all aspects of our work.

You can submit your feedback by calling ARC Adoption North East on 0191 516 6466 or emailing [email protected]

Our Comments, Compliments and Complaints Policy and Procedure provides the opportunity for individuals to comment on the service provided or to make representation or complain about the service they have received.

For our development
The use of our compliments and complaints procedure can contribute to informing our development and improving our services.

Compliments
Similarly you may wish to compliment or comment on the positive aspects of our service.

Complaints
Anyone who accesses any of ARC Adoption’s services can make a complaint or comment about any aspect of service that they are not satisfied with.

Action
Whether it is a complaint or a compliment you will receive an acknowledgement in writing in line with ARC Adoption North East’s Company Policy and Procedures.

Full information about ARC Adoption North East’s Complaints and Representations Policy and Procedure is available by calling ARC Adoption North East on 0191 516 6466 or emailing [email protected]

If you would like to contact us to enquire about adoption, please call 0191 516 6466 or click the button below to submit an enquiry and a member of the ARC Adoption team will contact you as soon as possible.

Adoption enquiry

Latest

Adopting Brothers and Sisters Workshop - Wednesday 2nd October 2024

ARC Adoption North East would like to invite their families to a seminar around adopting brothers and sisters together, to highlight and increase awareness of things to consider.
Virtual Adoption Information Event - Thursday 3rd October 2024

If you are interested in finding out more about adopting, our information events are a great way to get all of your questions answered in a friendly and informal environment.
ARC Adoption supports campaign to encourage more people to start 'The Journey' to adopt

With a growing need for loving families for babies and children across England, ARC Adoption North East is supporting a new campaign from You Can Adopt.
Training for Schools Supporting Children Who Are Adopted - Wednesday 9th October 2024

The team at ARC Adoption would like to invite their families' schools to take part in training which will educate and inform on topics related to adoption.

Gillian and Ryan's story - adopting sisters

We spoke to parents Gillian and Ryan, who adopted two sisters with our support in 2016. Here they talk about meeting their children, the wonderful impact their girls have made on their lives, and offer advice for others thinking about adopting siblings.
How adoption works

Adoption is a way of providing new families for children who cannot be looked after by their birth parents and need to belong to a new family.
Sisters in need of a loving home. Could you be their family?

We are looking for a loving home for a 4 year old little girl, and her 6 year old sister who has complex health and care needs. Find out more about them on our special webpage.
Matching panel

Once the family finding process is complete the match will need to be agreed formally by the adoption panel for the child’s agency. If approval is recommended by the adoption panel for the match, the child’s adoption agency decision maker then makes the final decision.
How long does the UK adoption process take?
Early Permanence

With Early Permanence adoption, prospective adopters are also temporarily approved as foster carers so they can provide early stability and continuity of care to a baby, child or siblings who they may go on to adopt.
Contact us

At ARC Adoption North East we value your opinion. All compliments, comments and complaints are accepted and considered with the greatest respect. Your feedback is welcomed to help develop ARC Adoption North East’s services.
Checks and references

Stage one of the adoption process begins after you have received some general information, an initial visit at your home and ARC Adoption North East are in receipt of your ‘registration of interest’ from you.
Meet Jonnie and Mara - twins in need of a forever family

As part of our Better off together campaign we are encouraging prospective adopters to consider adopting more than one child. To help picture what that could look like, we meet Jonnie and Mara.
Initial visit

Following your initial enquiry, if you would like to progress with the adoption process a member of ARC Adoption North East’s team will visit you in your home. The initial visit will be very informal and take place at a date and time that is convenient for you and will last about two hours. It’s an opportunity to have your questions answered in more detail and help the team get to know you better.